Customer support on the app your customers prefer
Answer common questions automatically, route the rest to the right agent, and resolve issues in one conversation instead of a chain of calls and emails.
- Automatic answers to common questions
- Shared inbox with assignment and notes
- AI agent for after-hours questions
- Full history for every customer
It's out for delivery and should reach you by 3:00 pm today.13:40
Sound familiar?
Three problems support teams tell us about most, and how Wabachimp fixes them.
Long queues
Customers wait on hold or in email queues for simple answers.
With WabachimpThe chatbot and AI agent answer common questions instantly, around the clock.Repeating the story
Customers explain their issue again every time they reach someone new.
With WabachimpAgents see the full chat history and internal notes before they reply.No visibility
Managers can't see which chats are waiting or who is overloaded.
With WabachimpSee open chats, response times and workload per agent at a glance.
The features support teams use most
Shared team inbox
Give every agent the same number, with assignment and notes.
Learn moreAI agent
Answer questions from your help content day and night.
Learn moreChatbot builder
Automate order tracking, FAQs and triage.
Learn moreOmnichannel inbox
Handle WhatsApp, Instagram and Messenger in one place.
Learn moreWhatsApp Flows
Collect complaint details and feedback with in-chat forms.
Learn moreBulk messaging
Tell customers about delays and service updates before they ask.
Learn more
What it looks like in practice
A typical customer journey, start to finish, on WhatsApp.
Customer asks
A question arrives on WhatsApp, day or night.
Instant first answer
The AI agent or chatbot answers, or gathers the details your team needs.
Right agent
Anything complex goes to the right agent with the history attached.
Resolved and rated
The issue is closed in the same chat, and a quick survey asks how you did.
Questions from support teams
Something else on your mind? Message us on WhatsApp and a person will reply.
Can the bot hand over to a person?
Yes, at any step, and the agent sees everything the customer has already said.
What about after hours?
The AI agent and chatbot keep answering, and an away message tells customers when a person will be back.
Can I measure support performance?
Yes. Track first response time, open chats and workload per agent.
Can customers send photos and documents?
Yes. Photos, voice notes and documents arrive in the inbox like any other message.