WhatsApp, Instagram and Messenger in one inbox
Answer every direct message from one place. Your team sees each customer's history whichever app they used, and automation works across all three.
- One inbox for three channels
- Assignment and notes on every chat
- Auto-replies and chatbots on each channel
- Move Instagram leads to WhatsApp
How it works
Up and running in three steps.
Connect your accounts
Link your WhatsApp number, Instagram business account and Facebook page.
Set up routing
Decide who handles which channel, or let rules assign chats automatically.
Reply from one place
Your team answers everything from the same screen, with history for each customer.
What you get with the omnichannel inbox
One screen, three apps
Stop switching between phones and apps to keep up with messages.
Filter by channel
Focus on Instagram, Messenger or WhatsApp whenever you need to.
Welcome and away messages
Reply instantly on every channel, including outside business hours.
Automation everywhere
Run chatbots and the AI agent across all connected channels.
Instagram to WhatsApp
Collect a phone number in an Instagram chat and continue the conversation on WhatsApp.
Complete history
See past conversations and notes for each customer in one place.
Who it's for
A few of the ways Kenyan businesses put it to work.
Fashion and lifestyle brands
Answer questions from Instagram posts and close sales on WhatsApp.
Restaurants
Take bookings from Messenger and WhatsApp in one list.
Agencies
Manage several clients' messages with clear ownership.
Customer support
Give every channel the same response times and quality.
Questions about the omnichannel inbox
Something else on your mind? Message us on WhatsApp and a person will reply.
Which channels can I connect?
WhatsApp, Instagram direct messages and Facebook Messenger.
Can one agent reply on every channel?
Yes. Agents reply from one inbox, and each reply goes back through the app the customer used.
Do chatbots work on Instagram and Messenger?
Yes. Welcome messages, auto-replies and chatbot flows can run on each connected channel.
What do customers see?
Your normal Facebook page, Instagram account or WhatsApp business profile. Nothing changes on their side.