Fewer missed appointments and faster answers for patients
Let patients book, confirm and reschedule on WhatsApp, send reminders automatically, and answer questions about services, hours and costs without tying up your front desk.
- Appointment booking and reminders
- Confirm or reschedule in one tap
- Answers about services, hours and costs
- Role-based access for your team
Dr. Otieno, Thu 16 Oct at 9:00 am10:32
Sound familiar?
Three problems clinics and hospitals tell us about most, and how Wabachimp fixes them.
No-shows
Patients forget appointments, leaving empty slots and lost income.
With WabachimpAutomatic reminders with confirm and reschedule buttons, sent when you choose.Busy phone lines
Reception spends the day answering the same questions.
With WabachimpA chatbot or AI agent handles questions about services, hours, location and costs.Scattered communication
Patients message staff on their personal phones.
With WabachimpOne clinic number with a shared inbox, assignment and role-based access.
The features clinics and hospitals use most
Appointment booking
Let patients book, confirm and reschedule in chat.
Learn moreAI agent
Answer questions about services, hours and costs.
Learn moreShared team inbox
Give reception and each department one shared number.
Learn moreWhatsApp payments
Collect deposits and payments for appointments.
Learn moreBulk messaging
Send clinic updates and health campaigns to opted-in patients.
Learn moreWhatsApp Flows
Collect registration and pre-visit details ahead of time.
Learn more
What it looks like in practice
A typical customer journey, start to finish, on WhatsApp.
Book
A patient picks a service, doctor and time in the chat.
Remind
Reminders go out the day before, with confirm and reschedule buttons.
Visit
Registration details are collected in advance, so check-in is quicker.
Follow up
Patients get follow-up reminders and a short feedback survey.
Questions from clinics and hospitals
Something else on your mind? Message us on WhatsApp and a person will reply.
Is it suitable for medical information?
Use it for appointments, reminders and general questions. Avoid sending diagnoses or test results over chat unless your policies and the patient's consent allow it, and follow your obligations under Kenya's Data Protection Act.
Who can see patient conversations?
Only staff whose role allows it. You control access to contacts, exports and conversations.
Can patients reschedule themselves?
Yes. Reminders include buttons to confirm, reschedule or cancel.
Does it work for pharmacies and labs?
Yes. Use it for refill reminders, order updates and sample-collection bookings.