One WhatsApp number. Your whole team answering.
Bring every customer chat into a shared inbox. Assign conversations to the right person, add notes and tags, and always know who is replying to whom.
- Your whole team on one number
- Assign chats by hand or automatically
- Private notes and customer tags
- Full history for every customer
How it works
Up and running in three steps.
Connect your number
Link your WhatsApp Business number once. Every incoming chat lands in the shared inbox.
Invite your team
Add sales, support and delivery staff, each with their own login and role.
Route and reply
Chats are assigned by rules or by hand, and everyone can see who owns each conversation.
What you get with the shared inbox
No more shared phones
Everyone works from their own laptop or phone browser, on the same business number.
Smart assignment
Send sales questions to sales and complaints to support automatically, or reassign in one click.
Notes and tags
Leave internal notes the customer never sees, and tag chats so the next person has context.
Faster first replies
Saved replies let your team answer common questions in seconds.
Team performance
See response times and open chats per agent, so nothing sits unanswered.
Roles and permissions
Control who can see contacts, export data or send campaigns.
Who it's for
A few of the ways Kenyan businesses put it to work.
Customer support
Several agents handle one support line without stepping on each other.
Sales teams
Leads go straight to the right salesperson, with notes from the last chat.
Delivery and logistics
Riders and dispatch share updates on the one number customers know.
Agencies
Manage client conversations with clear ownership and handovers.
Questions about the shared inbox
Something else on your mind? Message us on WhatsApp and a person will reply.
How many people can use the inbox?
As many as your plan allows. Each person gets their own login, and every chat shows who is handling it.
Can I keep using WhatsApp on my phone?
Your team replies from Wabachimp in any browser, on a phone or a computer. Ask us about keeping the WhatsApp Business app on the same number, as that depends on what Meta supports for your account.
Can chats be assigned automatically?
Yes. Use rules based on keywords, chatbot answers, the ad a lead came from or the time of day, or spread chats evenly across agents.
Can I limit what each person sees?
Yes. Roles control access to contacts, exports, campaigns and settings.